Jyothika Micro Finance Pvt. Ltd. — Empowering Women Financially
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Grievance Redressal

If something has not gone right, we want to know. Here is how to raise a concern and how we will handle it.

Last updated: November 2026

Jyothika Micro Finance Pvt. Ltd. is committed to treating every customer fairly and resolving complaints quickly. You can raise a complaint free of charge, and you will not be treated differently for doing so.

Level 1: Contact our customer support

Reach us through any of these channels. Please share your name, mobile number, loan account number (if any) and a short description of the issue.

We will acknowledge your complaint within 2 working days and aim to resolve it within 7 working days.

Level 2: Grievance Redressal Officer

If you are not satisfied with the response, or have not heard back within 7 working days, write to our Grievance Redressal Officer.

Email jyothikamicrofinances@gmail.com with the subject line “Grievance Redressal Officer” and your complaint will be escalated.

The Grievance Redressal Officer will review your complaint and send a written response within 30 days of the original complaint.

What to include in your complaint

  • Your full name and registered mobile number
  • Loan account number, if you have one
  • What happened, with dates and the names of any staff involved
  • Copies of any relevant documents or receipts

Our commitments

  • Every complaint is recorded and tracked until closure.
  • Complaints about staff conduct, recovery practices or hidden charges are reviewed by senior management.
  • We never charge a fee to register or resolve a complaint.